Refund policy

Returns & Refunds

At Ease Ritual, we want you to feel confident about your order. This policy applies to purchases made from our online store.

30-day returns

You may request a return within 30 days of delivery. For change-of-mind returns, the item must be unused, clean, in its original condition and packaging, with proof of purchase. This condition does not limit your rights if an item is faulty, damaged, or incorrect.

How to request a return

Contact us through the Contact page on our website with your order number and the reason for your request. We will provide return instructions and the correct return address. Please contact us before sending anything back; do not send returns to the manufacturer or to an address on the shipping label without our instructions.

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refundable for these returns, except where required by law. We do not charge a restocking fee. We cover reasonable return shipping costs for items that arrive damaged, faulty, or incorrect, and will arrange the appropriate return method with you.

Damaged, faulty, or incorrect items

Please contact us as soon as you discover an issue and include your order number and, if possible, photos. We will review the issue and arrange a replacement or refund as appropriate, at no additional cost to you. This policy does not exclude any rights provided by applicable law.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If you have not received an approved refund, contact us so we can help trace it.

Exchanges

To change a color or item after delivery, request a return and place a new order. Availability may vary.

Cancellations

Contact us promptly if you wish to cancel or change an order. We can cancel an order before it has entered fulfillment. Once fulfillment has started, cancellation may not be possible; eligible items may still be returned under this policy. Rights relating to shipment delays remain unaffected.

Your rights

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded. Where mandatory local rules provide additional rights, those rules apply.