Shipping policy

Shipping Policy

Destinations and charges

Ease Ritual serves customers in the United States. Delivery eligibility, available shipping methods, and final shipping charges are confirmed at checkout before payment. Free shipping applies only when displayed for your order. If no shipping option is available for your address, contact us before ordering.

Processing and delivery

Order processing and carrier transit are separate stages. Please review any shipment or delivery estimate shown for your order before purchase. If no estimate is displayed and you need delivery by a particular date, contact us before ordering. Arrival for a specific occasion is not guaranteed unless we expressly confirm it.

We ship within the timeframe stated when you place your order. For U.S. orders with no stated shipment timeframe, we will ship within 30 days of receiving a properly completed order or contact you about a delay and your cancellation options. This is a shipment deadline, not an estimated delivery time.

Delays and cancellations

If we cannot ship within the applicable timeframe, we will notify you, explain the revised timing if known, and offer the option to agree to the delay or cancel for a full, prompt refund. If the required consent to a delay is not received, we will cancel and refund the order as required by applicable law.

Fulfillment and tracking

Orders may be fulfilled by our fulfillment partners. When tracking information becomes available, it will be provided in your shipment update. Tracking may take time to show the first carrier scan. Multiple items may arrive in separate parcels.

Delivery address

Check your delivery address before ordering and contact us promptly if it needs correcting. Changes may not be possible after fulfillment has started. If an address problem prevents delivery, we will discuss available options and any reshipping costs with you before arranging a new shipment.

Missing, damaged, or incorrect deliveries

If tracking stops updating, your package does not arrive, or an item arrives damaged or incorrect, contact us through our Contact page with your order number. We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution. A carrier scan does not prevent you from reporting a delivery problem.

Returns and help

See our Returns & Refunds Policy for return eligibility and refund details. For shipping questions, use the Contact page on our website. Nothing in this policy limits mandatory consumer rights.